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Returns

• OUR RETURNS POLICY

Returning Goods to  Dingleshirt.com/ Dingle shirt co.
 

• In addition to the Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.
• Make sure you include a returns slip in your parcel that includes your account number and the code(s) of the items you are returning to ensure we can credit your account as quickly as possible.
If you need a new returns slip click on the link below to download one which you will be able to print out at home.
• For returns made outside the Distance Selling Regulations, we will refund the value to your credit or debit card at the price you purchased them, once the items are received and processed  .
• Please note that in the interests of hygiene, items cannot be returned, unless they have remained in their original wrapping or are faulty.
• In all cases, the items returned must be in their original condition, which includes any packaging, as they were supplied. For example, shirts are to be returned along with the original shirt box. All goods will be inspected on return. They must be in an unused and perfectly saleable condition.

• The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. Dingle shirt co. reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being 'faulty'.
• For overseas customers click here to download a returns label or use the label on your delivery and returns note, enclosed with your goods.
 We recommend you use a postal service that insures you for the value of the goods you are returning. Please keep your receipt of postage and keep it in a safe place to ensure that even if we don’t receive the returned item, we can still amend your account.
• Please send your returned goods to:
 

Dingle shirt co.
1 Marble Hill,
Boreenmanna Road,
Cork, Republic of Ireland.
 

We also accept cancelled orders under the Distance Selling Regulations – Please click here for more information (Under the Ireland  Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with Dingleshirt.com/ Dingle shirt co. , you must let us know in writing [email is fine], quoting the order number. To cancel your order, please click
 HERE.

• HOW DO I RETURN AN EXISTING ITEM?


• As an online business, we aim to provide a Returns service that is totally hassle-free for you.
• From receipt, you have 28 days to decide if you want to return any item (this include all sale items) within your order. Just fill out the Returns Form enclosed with your order or you will find an attachment entitled Returns Information Sheet.  This sheet details everything you need in order to return or exchange your purchases.  Fill out the required fields on the sheet, including whether you are returning or exchanging your purchases and the reason for your return/exchange.  Included with your delivery is a pre-addressed self-adhesive RETURNS label which you can fix to your returns package.  Place the Returns Information Sheet along with the purchases to be returned into your returns package, attach the RETURNS label and post back to us.  We will process your refund/exchange as soon as we receive your package.
• Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.
• You make your own arrangements through any postal carrier.
• It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 48 hours to ensure you receive what you want as quickly as possible.
• So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your Dingle shirt co. account.
• Any refund will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
• In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
• For more information on our returns policy, just click
HERE.

• I HAVE LOST MY RETURNS NOTE


Don't worry if you've lost your returns note, click here ( burada returns formu sana daha sonra gonderecegim o acilacak) to access the relevant form and follow the instructions at the top of the note. Don't forget to include this with your parcel when you return your goods!

• MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the Ireland Distance Selling Regulations or the entire order was faulty.

• I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

   We are very sorry if we have made a mistake on your refund. Please get in touch with our Customer Service Team who will try and sort it out for you as soon as possible.
• The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty or/and any discounts that were applied at the time of sale, which may not now be applicable also may affect the amount that you have been refunded.


• HAVE YOU RECEIVED MY RETURNED GOODS?


• As soon as your return has been processed by our warehouse, we will let you to know by email.
• In the unlikely event that you don't receive an email from us within 10 days of posting your parcel to us, please get in touch with our Customer Service Team and we'll get back to you as soon as possible.
• If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact our Customer Service Team.


• I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED

• We are really sorry if we made a mistake when processing your refund or replacement.
• If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.
• If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Service Team so we can sort it out for you as soon as possible.


• CAN I RETURN UNWANTED ITEMS THAT WERE BOUGHT USING A GIFT VOUCHER?

• Of course! Your right to return an item remains exactly the same regardless of whether you bought it with a gift voucher, a payment card, or a combination of the two.
• For your convenience, we'll refund anything you paid for with your debit/credit card first, and then send you a new code for any outstanding gift voucher credit you are owed.


• CAN I CANCEL OR RETURN A GIFT VOUCHER?

• If you are the Purchaser, you can cancel your unused gift voucher within 30 minutes of placing the order.
• After 30 minutes, if the provided gift voucher has not been redeemed or associated with an account please contact our Customer Service Team.

• I HAVE AN INCORRECT PRODUCT CODE

• Every item has a code name in Dingle shirt co. that you can find found on the product page and also on the tag of the item.
• Please note that when you receive your parcel, the product code name may vary slightly from the code. This is due to each size/colour combination having a unique product code name.