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Delivery

• HAS MY ORDER BEEN SHIPPED OUT YET?

• We despatch your order within 24 hours of receipt of your order from our Warehouse, you will be sent an email to confirm that it's on its way.
• Our Warehouse team works around the clock so you could receive the email in the day or the night.
• In the unlikely event that an item you ordered is not in stock, we will contact you personally to inform you about the situation or of the expected delivery date. Should you subsequently decide not to pursue your order, we will cancel same and issue you with a full refund.
• From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account HERE.
• We use …………. Couriers for all deliveries within Ireland. For all our international deliveries, we use ……………….. and  our national postal service An Post. Please visit the An Post and ………….websites at www.anpost.ie, ……………

• I HAVE RECEIVED A FAULTY ITEM

• We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Service Team (customerservice@dingleshirt.com)
• We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
• Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

• I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Service Team. We will try and sort it out for you within the hour.

• AN ITEM IS MISSING FROM MY ORDER

• Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.
• If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
• Please check the delivery notes from each part of your order to make sure you are not missing anything.
• If something is missing then please get in touch with Customer Service.
 
  • IRELAND STANDARD DELIVERY

• Deliveries will be made within 3 working days after you place your order [excluding Weekends] e.g. If you order on Wednesday your goods will be delivered by the following Monday.
• The cost of Ireland Standard Delivery is …… and your order will be sent out via the most suitable carrier, depending on size and weight.
• Your order can be delivered anytime between 8am and 9pm and a signature may be required on receipt.
• If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
• Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day. 

• IRELAND  NEXT DAY DELIVERY

• The following are details of our Ireland Next Day Delivery service:
• If you order by 2 pm  week days, you will receive your goods the next day.
• If you order after 2pm on Sunday, you will receive your goods on Tuesday.
• Any orders placed on a Bank Holiday will be delivered 2 working days later.
• We do not deliver on a Bank Holiday so please be aware of any impending ones when you order!
• A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
• The cost of Next Day Delivery is ………..
• Our carrier will deliver your parcel between 8am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
• If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
• Next Day Delivery is not available to the following Counties:……………….

• IRELAND NOMINATED DAY DELIVERY

• The following are details of our Ireland Nominated Day Delivery service:
• You can order anytime for your choice of day, up to 7 days in advance (excluding Sunday).
• We do not deliver on a Bank Holiday so please be aware of any impending ones when you order!
• A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
• The cost of Ireland Nominated Day Delivery is …….
• Our carrier will deliver your parcel between 8am and 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done. If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
• Nominated Days are subject to availability and location.

• IRELAND SAME DAY DELIVERY

• The following are details of our Ireland Same Day Delivery service:
• The cut off time is now 10am Monday to Sunday, including Bank holidays. Delivery will take place between 4pm-9pm.
• We deliver on selected bank holidays only - so please be aware of any impending ones when you order!
• A tracking link will be sent to you once your order reaches the carrier we are using for your delivery, for you to be able to follow it all the way to your front door.
• The cost of Ireland Same Day delivery is ……...
• Our carrier will deliver your parcel before 9pm. A signature may be required on receipt. If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
• We will only attempt to deliver your parcel once. If you are not around to take delivery, the goods will be sent back to the Warehouse and you will receive a refund minus the delivery fee.
• If you are unable to select this option then unfortunately, we are unable to deliver to your address using the same day service. Please try our next day service instead.

• INTERNATIONAL DELIVERY INFORMATION

• International shipping is charged on a flat rate basis, regardless of the weight of your parcel.
• Standard and Express delivery services are available for most of the countries that we ship to.
• Standard delivery is a non trackable service. The express service provides tracking information on your parcels progress.
• Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected.
• The summary of delivery timescales and cost are as follows:

AREA STANDARD DELIVERY TIMES IN WORKING DAYS (Monday - Friday) STANDARD COSTS

Americas From 7 Days From.... $6.00
Europe From 5 Days From..... €6.00
Rest of the World From 6 Days............ £10.50

AREA EXPRESS DELIVERY TIMES IN WORKING DAYS (Monday - Friday) EXPRESS COSTS

Americas From 3 Days From $12.00
Europe From 2 Days From €12.00
Rest of the World From 3 Days £20.00

• When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
• Your order will be dispatched via the most suitable carrier, depending on size and weight.
• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
• Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
• If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
• Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

• INTERNATIONAL DELIVERY DESTINATIONS

 

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• HOW DOES YOUR DELIVERY SERVICE WORK?

• We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion and we use a large network of couriers to deliver goods from Dingle shirt co.  to all over the world.
• We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.
• If you are ordering for delivery outside of Ireland, we suggest you have goods delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
• You can review our delivery options in more detail so you choose the one that best suits what you need.
• Please note: Saturday and Sundays are not classed as working days by our courier service. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

• WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?

• Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
• Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
• It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

• NON EU VAT
 

• I HAVE BEEN CHARGED BY US CUSTOMS

• We are now covering all import duties on US orders. This should be managed automatically but if you are charged, please keep a proof of payment and contact our customer service team who will try to solve your problem/ arrange a refund of these charges.
• Please note this is a promotional offer only and is subject to change.

• DO YOU DELIVER TO WORK ADDRESSES?

• We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. Is your place of employment at a PO Box address? Click here for further information. (burasi tiklandiginda –do you ship p.o. box addresses kisminin cevabina gidilecek)
• Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

• DO YOU DELIVER TO BFPO?

Currently we do not offer a delivery service to BFPO addresses.

• WHAT DO I DO IF I HAVE FORGOTTEN THE EMAIL ADDRESS OF THE PERSON I WANT TO SEND A GIFT VOUCHER TO?
 

• Don't worry – simply put your own address into the 'Email Address' field and fill out the 'To' section with the name of the person you want to receive the voucher.
• We will then send the gift voucher to your inbox so you can either forward the email or print the voucher out and give it as a paper copy. All the details needed to use the voucher are on there, so your recipient won't have a problem using it.

• DO YOU SHIP TO P.O.  BOX ADDRESSES?

• We are able to deliver to PO Box addresses in the US, Australia, Cyprus and United Arab Emirates. Outside of these countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods.